YHA Cairns Central

Rooms good size and personal lockers .needed to spend an hour round shopping centre to find padlock it said on your site you have them and from a previous review. Comfy bed with light nice touch nice cotton sheets warm duvet. Extractor fan not working in bathroom so room mega hot .bathroom window open all the time other room mates left aircon on 24/7 .. Please ...Just fix extractor . Manager Discriminated a guest There was a male guest who came in later at night around 10 as per his booking. Manager cancelled his booking and refused to give him.a refund to find another hostel as they thought he was disabled !!! He Requested he just struggled to get into top bunks on an earlier email in the morning it was confirmed by the manager that it would be ok and would allocate lower bunk .police were called as YHA manager on duty in the eve made him homeless . He was walking and certainly had no clear disabilities very intelligent wasn't in wheelchair or anything he just requested lower bunk he was 6.5ft tall and he was assured by manager earlier in the day that was fine .There were also vacant dble room was rejected that as well. I met him outside and he told me everything . said the YHA had called the police and they told him to wait outside and locked him out. disgusting that the staff member treated him in that way i had spare bed in my room on the lower level i'm sure my room mates would have not minded .Cairns is very dodgy place after dark for many reasons . There Police were calm took 35 mins to arrive I stayed with this guy till then But if YHA discriminate like that i dont want to recommend this organisation . Other guests were aware again will lose repeat custom. I've stayed with YHA since 1998 I am an uber driver in Brisbane i get you guys lot of business ..this member of staff needs retraining on discrimination YHA could be shut down for that .I hope the guy got a refund and a room. Not much more to say

Easy check-in/out, and the shared doom room and ensuite bathroom was really clean. The facilities were good and the staff were super helpful and friendly (just ask and they probably have what you need). The outside communal area was also really nice and a great place to meet people. The location was also fantastic; loads of shops, restaurants and cafes in walking distance.

The location and room are clean and tidy. I shared a room with three more people. I am satisfied with my stay at YHA. Housekeeping staff work up to the level to maintain the place. Kitchen maintenance needs special mention. Staff and visitors are together maintaining it well, making it good for public usage.

Very clean and comfortable hostel. Kitchen is big with lots of storage room. Bathrooms are very clean too. Staff are really friendly and help you with everything you need. Rooms are big and comfortable and the hostel has a good laundry room with enough washers. It's very close to supermarkets, a shopping centre and the train station/ greyhound station however a 15-20min walk away from the harbour/ esplanade.

Location is excellent and opposite the major shopping centre “Cairns Central”. Easy walking distance to the Casino - Lagoon - Night Markets - Library - Reef Terminal and Rusty’s Market. Kitchen and cooking facilities are awesome with loads of fridge space and cook tops. The community shelf for all to share and enjoy is an excellent idea. Swimming pool a relaxing place to rest and soak up the Queensland sun. The friendliness and helpfulness of the reception and housekeeping staff is what makes a great place home away from home.